Refund Policy
Please read this Refund Policy (“Refund Policy,” “policy”) carefully before using business.redduckknives.com (“website,” “service”) operated by Red Duck Knives (“us,” ‘we,” “our”).
Eligible Products for Return
1. Products that are mechanically or cosmetically defective that have not been sold to consumers.
2. Products that have NOT sold AFTER six months of being purchased.
3. A minimum of $200 for defective or unsold products can be returned at one time.
Exempt Products
The following items are exempt from refunds or exchange:
- Gift cards
- Items marked “Sale Item – Non-Returnable” on your invoice unless they arrive incorrectly, defective, or damaged.
Return Product Reimbursement
The product wholesale purchase price is the cost reimbursed. Reimbursement of returned products is in the form of credit only. No cash refunds are permitted.
Shipping Reimbursement on Returned Products
Return shipping costs are fully reimbursable if you return three or more products at one time using the ground shipping services of USPS, UPS, or FedEx. Reimbursement of the shipping cost of returned products is in the form of credit only. No cash refunds are permitted.
Allowed Frequency of Returning Products
Products are eligible when $200 worth of all returns have been accumulated.
Product Return Reminder
To expedite the return of eligible products, you will receive a quarterly email that notifies you that it’s time to return any defective and unsellable products. (This email will remind you that it’s restocking your display.)
Online via Website –To initiate a product return request online, log on to your user account, select the RMA option, and complete all the necessary steps to return eligible products. Once we have approved the request and the products are received and processed at our facility, a Credit Invoice will be created and emailed.
Onsite Visit – To initiate eligible product returns during an onsite visit by one of our representatives, all that is needed is for you to hand over the product, and the representative will issue a handwritten credit form. There are no minimum return quantity requirements, and products can be returned anytime throughout the year. A Credit Invoice will be created and emailed once the product is received and processed at our facility.
Changes To Terms
In its sole discretion, Red Duck Knives reserves the right to change the policy under which business.redduckknives.com is offered. The most current version of the policy will supersede all previous versions. Red Duck Knives encourages you to review the policy to stay informed of our updates periodically.
Contact Us
Red Duck Knives welcomes your questions or comments regarding the Return Policy. You may contact us at:
Red Duck Knives
c/o Service Department
3703 N. 175 E.
North Ogden, UT 84414
Email Address:
Telephone:
(888) 863-4740
The Return Policy is effective as of June 1st, 2023.