Products sold to consumers with defective workmanship or materials can be fully refunded or exchanged for a similar product within 30 days of purchase. If past 30 days, the customer must initiate a warranty claim via our Lifetime Warranty program on our consumer website at: business.redduckknives.com.

This policy relies on your best judgment in resolving the defective product issue and will not be second-guessed.

Customer Eligibility

  1. Customer MUST provide proof of purchase.

Eligible Product Issue Guidelines 

  1. Loose blade or other components.
  2. Blade defects – pits and cracks caused by inadequate forging and heat treatment.
  3. Missing components.
  4. Mechanical failures in the blade’s opening, closing, and locking.
  5. Cracks and separation issues with handle materials.

Non-Eligible Product Issue Guidelines

  1. Normal wear and tear.
  2. Rusted/spotted/stained/scratched blades and handles (coated or not).
  3. Broken or bent blades or tips.
  4. Worn tool components.
  5. Broken, bent, or dirty products.
  6. Dull or chipped knife blades.
  7. Obvious signs of abuse, improper maintenance, or product alterations.
  8. Using products for purposes other than what they were initially designed for, such as pry bars and screwdrivers.

Defective Product Reimbursement

The product wholesale purchase price is the cost reimbursed.  Reimbursement of returned products is in the form of credit only.  No cash refunds are permitted.

Credit for Defective Products

Include the following information in an email to [email protected] to receive credit for a defective product.

  1. Include the following contact information:
  • Company Name
  • Address
  • Point of Contact
  • Phone Number
  • Email Address
  1. A picture of the customer’s receipt.
  2. A picture of the product and its defect.

Once this information is received, a Credit Invoice with be issued and emailed ASAP!

Disposal of the Defective Product

Safely dispose of defective products.

Contact Us

If you have any questions or concerns, please feel free to contact us anytime at:

Red Duck Knives

c/o Service Department

3703 N. 175 E.

North Ogden, UT 84414

Email Address: [email protected]

Telephone: (888) 863-4740

The Retailer 30-Day Refund and Exchange Policy for Consumers is effective June 1st, 2023.